977win Privacy Policy –
How We Protect Your Data

1 Who We Are

977win operates the online gaming and sports betting platform available at 977win.net. The platform offers sports betting (including Cricket, PSL, T20 and Football), Live Casino, Fish Games, Bingo, Slots and Esports markets. All services on the platform are intended for adult users aged 18 and above.

When this Privacy Policy refers to "977win," "we," "us" or "our," it means the operator of the 977win platform. When it refers to "you," "your" or "the player," it means any registered or visiting user of 977win.net or the 977win app.

2 What Information We Collect

977win collects personal information through three main channels: information you provide directly during registration and account use, information generated by your activity on the platform, and information collected automatically through your device and browser.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Email address (used for account communications and login)
• Phone number (used for account verification and security)
• Identity documents submitted for verification purposes (such as CNIC or passport)
• Payment method details — the last four digits of cards, mobile wallet identifiers or bank account references used for PKR deposits and withdrawals
• Any additional information voluntarily submitted through support interactions or account settings

Information generated by your activity:

• Betting history, game activity and session data across all 977win game categories
• Deposit and withdrawal records, including amounts, dates and payment methods used
• VIP tier status and points accumulated through platform activity
• Bonus and promotion claims and usage records
• Support chat transcripts and communications submitted to the 977win team

Information collected automatically:

• IP address and approximate geographic location at the time of login
• Device type, operating system and browser information
• Session duration and navigation patterns within the platform
• Cookie data as described in the Cookies section of this policy

3 Why We Collect Your Information

We collect and use your personal information for the following specific purposes:

Purpose	Data Used	Why It Is Necessary
Account Registration	Name, DOB, email, phone	To create and manage your 977win account and verify your age
Identity Verification	CNIC / passport, DOB	To confirm identity before processing withdrawals or as required
Payment Processing	Payment method references, transaction records	To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards
Security & Fraud Prevention	IP address, device data, login history	To protect your account and detect suspicious or unauthorised activity
Platform Improvement	Navigation data, session data	To understand how players use the platform and improve the experience
Customer Support	Account data, support transcripts	To resolve queries, complaints and disputes effectively
Marketing Communications	Email, phone (opt-in only)	To send promotions, bonus offers and platform updates to players who have opted in
Responsible Gaming	Activity records, session data	To support deposit limit tools, self-exclusion and session reminders

977win will not use your personal data for any purpose not listed above without first notifying you and, where required, obtaining your consent.

4 How We Share Your Information

977win does not sell, rent or trade your personal information to any third party. We may share data with a limited set of trusted service partners who assist in operating the platform, strictly on a need-to-know basis and under confidentiality obligations. These partners include:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners who handle PKR transaction processing. These providers operate under their own security and privacy frameworks.
• Identity verification providers: Third-party services used to verify the identity of players during the KYC (Know Your Customer) process.
• Fraud prevention services: Specialist providers who help detect and prevent fraudulent account activity, money laundering and abuse of the platform.
• IT and hosting infrastructure: Providers who supply the servers, databases and technical infrastructure on which 977win operates.
• Customer support tools: Platforms used to manage and respond to player support queries and complaints.

In all cases, third-party partners are only given access to the data they need to perform their specific function. They are not permitted to use your data for their own purposes beyond what is necessary for the service they provide to 977win.

5 Cookies and Tracking Technologies

977win uses cookies — small text files stored on your device — to keep the platform working correctly and to improve your experience. The table below explains the categories of cookies we use:

Cookie Type	Purpose	Can Be Disabled?
Essential Cookies	Keep you logged in, maintain your session and enable core platform functions	No — required for the platform to function
Security Cookies	Detect and prevent fraudulent access, bot activity and account takeover attempts	No — required for account security
Analytics Cookies	Measure page usage, session length and navigation patterns to improve the platform	Yes — via browser settings
Preference Cookies	Remember your language, display and notification preferences across sessions	Yes — via browser settings

977win does not use third-party advertising cookies to track your activity across other websites. You can manage or clear cookies at any time through your browser's privacy settings. Disabling non-essential cookies will not prevent you from using the platform, though some preference features may reset between sessions.

6 Data Retention

977win retains your personal data for as long as your account remains active and for a reasonable period thereafter. Specific retention periods are as follows:

• Account and registration data: Retained for the lifetime of your account and for a standard period following account closure, in line with general operational requirements.
• Transaction records: PKR deposit, withdrawal and betting records are retained for a minimum of five years from the date of the transaction. This is necessary to handle disputes, support account queries and maintain accurate financial records.
• Identity verification documents: Retained for a period consistent with verification requirements and deleted once no longer needed.
• Support communications: Retained for a reasonable period following resolution to allow for follow-up queries or escalations.
• Marketing preferences: Retained until you withdraw consent or for as long as your account is active.

After the applicable retention period, personal data is securely deleted or anonymised so it can no longer be linked back to you as an individual.

7 Your Data Rights

As a 977win player, you have the following rights in relation to your personal data. These can be exercised by contacting the support team:

To exercise any of these rights, contact 977win through the live chat support available on the website or app. We aim to acknowledge data requests promptly and respond within a reasonable timeframe. Some requests may require us to verify your identity before proceeding.

8 Security of Your Data

Protecting your personal data and account security is a serious responsibility for us. 977win applies the following measures to keep your information safe:

• Encryption in transit: All data exchanged between your device and the 977win platform is transmitted over encrypted HTTPS connections.
• Access controls: Personal data is only accessible to 977win staff or partner systems that have a genuine operational need to access it. Access is role-controlled and logged.
• Payment security: 977win does not store full payment credentials. PKR transactions via JazzCash, Easypaisa and other supported methods are processed by the relevant payment providers, each with their own security standards.
• Login security: Account logins are monitored for unusual patterns. Suspicious activity triggers additional verification steps to protect your account.
• Regular reviews: Our data handling and security practices are reviewed on an ongoing basis to reflect current best practices.

While 977win takes reasonable and practical steps to protect your data, no online platform can guarantee absolute security. You also play an important role — keep your password confidential, do not share your account credentials and contact support immediately if you suspect unauthorised access to your account.

9 Children and Underage Users

977win is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If registration is completed by a minor, the account will be closed immediately upon discovery and any funds returned in accordance with our standard procedures.

If you believe a minor has registered on the platform, please contact our support team immediately. We take underage access seriously and will act on any such report without delay. For guidance on tools to prevent minors accessing online gaming platforms, please visit the Responsible Gaming page.

10 Marketing Communications

977win may send you promotional emails, push notifications or SMS messages about bonuses, new game launches, Cricket and PSL betting promotions, and platform updates — but only if you have opted in to receive marketing communications. Opt-in consent is collected during registration and can be updated at any time from your account settings.

To unsubscribe from marketing communications, you can:

• Update your notification preferences in the account settings section of the 977win platform or app
• Click the unsubscribe link included in any promotional email from 977win
• Contact the support team and request removal from all marketing lists

Opting out of marketing does not affect transactional communications — you will still receive account-related messages such as deposit confirmations, withdrawal updates and security alerts regardless of your marketing preferences.

11 Changes to This Privacy Policy

977win may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services offered or applicable requirements. When changes are made, the updated policy will be published on this page with a revised effective date at the top of the document.

For significant changes that affect how your data is used, we will provide additional notice — either through an in-platform message or by email to your registered address. Continued use of the platform following publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not accept the updated policy, please stop using the platform and contact support to request account closure.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related concern, please get in touch through the 977win support team. Support is available 24/7 via the live chat on the website and in the 977win app.

You can also browse the FAQ page where common questions about account data, cookies and payment security are addressed. For questions specifically about how your data is used in relation to responsible gaming tools, the Responsible Gaming page provides further detail on deposit limits, self-exclusion and session management.